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KMID : 1020220230230040287
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Journal of Korean Society of Dental Hygiene
2023 Volume.23 No. 4 p.287 ~ p.293
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Comparison of perceptions of dental hygienists and general public about communication skills of dental hygienists : Empirical test of co-orientation model
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Kim Seon-Yeong
Lee Bo-Ram
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Abstract
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Objectives: In this study, dental hygienists’ perceptions of dental hygienists’ communication and general public’s mutual perceptions were compared to seek development directions and plans for improving dental hygienists’ communication skills, and furthermore, communication to increase satisfaction between the general public and dental hygienists. This study was conducted to provide basic data on the development and direction of competency improvement education.
Methods: From April 1 to April 31, 2023, a survey was conducted through an online link for the general public with dental treatment experience and dental hygienists currently working at dentists in Gwangju and Jeonnam. A total of 258 questionnaires were collected.
Independence t-test and paired t-test were performed using SPSS Statistics (ver. 21.0; IBM Corp., Armonk, NY, USA)
Results: As a result of analyzing the accuracy of the communication ability of dental hygienists, from the dental hygienist’s point of view, general publics perceived that the dental hygienist’s underestimation of their own communication ability was actually lower than the dental hygienist’s underestimated communication ability. From the general public’s point of view, dental hygienists overestimated their communication ability. In fact, dental hygienists perceived their general publics as higher than general public’s overestimated communication ability.
Conclusions: Based on these results, it is necessary to develop education and operate various educational programs to improve the communication skills of dental hygienists, and to rethink educational accessibility to increase participation in education and to publicize the professionalism of dental hygienists.
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KEYWORD
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Co-orientation model, Communication, Competence, Dental hygienist
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